SHIPPING POLICY

Policy Date: 02 February 2024

Shipping Policy for Doodley Pets Ecosystem Private Limited

Introduction

At Doodley Pets Ecosystem Private Limited, we are committed to delivering our high-quality pet cakes, pet products, and pet food promptly and safely to your door. This shipping policy outlines the procedures and guidelines we follow to ensure your orders arrive on time and in perfect condition.

Shipping Timelines

• Pet Food Items: All pet food items are shipped within 48 hours of order placement.
• Other Products: All other pet products are shipped within 5 business days from the date of order.
• Delivery Times: Our commitment is to deliver your order within the promised time frame. For pre-ordered items, we respect the delivery date set by the customer for intentionally delayed delivery.

Pre-Orders

Customers have the option to pre-order items and request a specific delivery date. We will ensure that these pre-orders are fulfilled according to the customer's requested schedule.

Shipping Areas

We currently ship to all locations within our operational country. Please note that our shipping partners or the company may have specific restrictions on certain areas, which will be communicated during the order process.

Shipping Costs

Shipping costs are calculated based on the weight of the product and the delivery location. The exact shipping charges will be provided at checkout before you confirm your order.

Packaging

All items, especially pet cakes, are packaged with utmost care to ensure they arrive in perfect condition. We use high-quality, secure packaging materials to protect your items during transit.

Damage and Loss

• Reporting Damages: If you receive a damaged product, please report it to our customer service team immediately.
• Verification Process: Our team will verify the damage through a required process, which may include photographic evidence from the customer.
• Refunds for Damaged Goods: If the damage claim is validated by our team and deemed genuine, we will issue a refund within 7 days of the claim verification.

Please note: No complaints regarding the condition of the goods received will be entertained after 3 days from the date of delivery. It is crucial for customers to inspect their products upon arrival and report any issues within this timeframe.

No Refund Policy

Once goods are delivered, we do not offer refunds except in cases of verified damage as outlined above. We strive to ensure the highest quality and accuracy of all orders before dispatch.

Customer Service

For any shipping-related inquiries or to report damages, please contact our customer support team through our website or the contact details provided on our website and app. Our dedicated team is here to assist you with any concerns or questions you may have.

Policy Updates

We reserve the right to update this shipping policy at any time. Any changes will be posted on our website and app, and we encourage customers to review our policy periodically.

Contact Us

For further information about our shipping policy or if you have any questions, please contact us through our customer service portal on our website.