Posted as of 14, November 2023
Last updated as of 01 March 2024
This Website is created and operated by M/s. Doodley Pets Ecosystem Private Limited, (hereinafter referred to as “We”, “Our”, and “Us”) having its registered address at “1st floor, SPD Plaza, Koramangala Industrial Layout, 5th Block, Koramangala, Bengaluru, Karnataka 560034” and operating under the brand name “Doodley” (“Brand Name”). We intend to ensure your steady commitment to the usage of this Website and the services provided by us through our Website “www.doodley.in”.
For the purpose of these Terms of Use (“Terms of Use”), wherever the context so requires, “We”, “Our”, and “Us” shall mean and refer to the Website. “You”, “Your”, “Yourself”, “User” shall mean and refer to natural and legal individuals who shall be users of this Website provided by us and who is competent to enter into binding contracts, as per law. “Third Parties” refer to any Website, platform or individual apart from the Users and the creator of this Website.
The Platform is an online website founded by a group of pet lovers as a pet care startup that provides best in class pet care services. The Platform is committed to providing value services for all pet’s daily routine including a Groomer, Vet, Nutritionist, Trainer/behaviourist, Boarding, food, pet cakes, walker.
The role of the Platform is to create an online one stop solution that consists of various brands/vendors/Partners listing their pet care services of general utility in nature. The Platform undertakes a screening/ review of each service and the qualifications before listing it out to confirm the Partner’s service features. The Platform provides information content in the form of blogs, topics ranging from pet-living, service information, pet diet-plans, facts and news, animal welfare, and environmental information.
The Platform shall be operational and providing services worldwide including different countries and shall abide by the laws and regulations of respective countries.
Registration on the Platform is mandatory for Users of the Website.
The Users can register by providing the following information:
You represent and warrant that you are competent and eligible to enter into legally binding agreements and of age and that you have the requisite authority to bind themselves to these Terms of Use following the Law. However, if you are a minor using this Website, you may do so with the consent of your legal guardian. All Acts of minor shall be deemed to be considered as the acts undertaken under the supervision of their legal guardian.
You further represent that you will comply with these Terms of Use and all applicable local, state, national and international laws, rules and regulations.
You shall not use the Website if you are not competent to contract or are disqualified from doing so by any other applicable law, rule or regulation currently in force.
For making all payments for services on the Website, you shall be required to make payment for which you will be redirected to a third-party payment gateway that we may have an agreement with. The payment gateway may additionally seek information from you to process the payment for your purchase and additionally may charge you the payment gateway charges that may be applicable. The payment gateway consists of Debit Card/Credit Card/Net Banking/UPI and other wallet options. You shall be governed under the concerned payment gateway’s Terms and Conditions and other Policies for the purpose of all payment-related aspects.
All text, graphics, User interfaces, visual interfaces, photographs, trademarks, logos, brand names, descriptions, sounds, music and artwork (collectively, ‘Content’), is generated/provided or based on information provided by the users or third parties and We have no control and make no guarantees regarding the quality, the accuracy, integrity or genuineness of such content or such other information provided on the Website.
All the Content displayed on the Website is subject to copyright and shall not be reused by You (or a third party) without the prior written consent from Us and the copyright owner.
You are solely responsible for the integrity, authenticity, quality and genuineness of the content provided on the Website and whilst feedback and comments by You can be made via the Website, We bear no liability whatsoever for any feedback or comments made by the other Users or made in respect of any of the content on the Website. Further, the Website reserves its right to suspend the account of any User for an indefinite period to be decided at the discretion of the Website or to terminate the account of any User who is found to have created or shared or submitted any content or part thereof that is found to be untrue/inaccurate/misleading or offensive/vulgar. You shall be solely responsible for making good any financial or legal losses incurred through the creation/sharing/submission of Content or part thereof that is deemed to be untrue/inaccurate/misleading.
You have a personal, non-exclusive, non-transferable, revocable, limited privilege to access the content on the Website. You shall not copy, adapt, and modify any content without written permission from Us.
Intent: By accepting this clause, you are expressly agreeing to indemnify, defend, and hold harmless Doodley and its associated parties from any and all losses, liabilities, claims, damages, demands, costs, and expenses.
Parties Covered: This includes Doodley itself and its directors, officers, employees, and agents collectively referred to as the "Parties."
Breach or Non-Performance: The indemnification obligation arises in the event of any breach or non-performance of representations, warranties, covenants, or agreements outlined in these Terms of Use.
Specific Scenarios for Indemnification:
In the event of a claim or action requiring indemnification, you commit to providing full cooperation to Doodley. This includes supplying necessary information and assistance for the proper defense against such claims. You acknowledge that any settlement with a third party that involves Doodley must receive prior written consent from Doodley. This ensures that Doodley has the opportunity to review and approve settlement terms.
Post-Termination Indemnification: Even after the termination of these Terms of Use, your obligation to indemnify Doodley continues. This ensures that Doodley remains protected for any covered claims or actions that may have occurred during the term of the agreement. The binding nature extends not only to you but also to your heirs, executors, administrators, and assigns.
a. Doodley shall not be held responsible for any consequences arising from the following events:
b. The service and any Content or material displayed on the service are provided without any guarantees, conditions, or warranties as to its accuracy, suitability, completeness, or reliability. Doodley will not be liable to You for the unavailability or failure of the Website.
c. Indirect Damages: In no event shall Doodley be liable to compensate You or any third party for any special, incidental, or indirect damages whatsoever. These damages include, but are not limited to, those resulting from the loss of use, data, or profits, whether or not foreseeable, and whether or not You had been advised of the possibility of such damages. This limitation applies regardless of the theory of liability, including breach of contract or warranty, negligence, or other tortuous action, or any other claim arising out of or in connection with Your use of or access to the Website and/or the Services or materials contained therein.
d. You expressly acknowledge and agree that Doodley shall not be held liable for any loss or damage that was not reasonably foreseeable by Doodley and that is incurred by You in connection with the Website. This includes, but is not limited to, loss of profits and any loss or damage incurred by You as a result of your breach of these Terms of Use.
e. To the fullest extent permitted by law, Doodley shall not be liable to You or any other party for any loss or damage, regardless of the form of action or basis of any claim. You acknowledge and agree that your sole and exclusive remedy for any dispute with Doodley is to terminate your use of the Website.
The duration of these Terms of Use shall persist as a valid and binding contract between You and Doodley, governing your access to and use of the Website, and shall remain in full force and effect until you continue to access and use the Websites.
We reserve the unequivocal right, in our sole discretion, to unilaterally terminate Your access to the Website, or any portion thereof, at any time, without notice or cause, if, in our reasonable judgment, You engage in any of the following:
We also reserve the universal right to deny access to You, to any/all of our Website without any prior notice/explanation to protect the interests of Doodley and/or other Users of the Website. Such suspension or termination shall not limit our right to take any other action against you that we consider appropriate. We reserve the right to limit, deny, or create different access to the Website and its features concerning different Users, or to change any of the features or introduce new features without prior notice. Upon termination for any reason, You shall immediately cease all use of the Website and any Services provided therein.
By using this Website and providing Your identity and contact information to Us through the Website, You agree and consent to receive emails or SMS from Us and/or any of its representatives at any time.
You can report to care@doodley.in if you find any discrepancy with regard to Website or content-related information and we will take necessary action after an investigation. The response with resolution (if any issues found) shall be dependent on the time taken for investigation.
You expressly agree that notwithstanding anything contained hereinabove, it may be contacted by Us (via following, but not limited to, mediums: SMS, Whatsapp, Phone call, Email, In person meeting, Post) relating to any services availed by You on the Website or anything pursuant thereto and You agree to indemnify Us from any harassment claims. It is expressly agreed to by Us that any information shared by Us shall be governed by the Privacy Policy.
You agree and acknowledges that you are a restricted user of this Website and you:
a. Agree to provide genuine credentials during the process whenever required on the Website. You shall not use a fictitious identity. We are not liable if you have provided incorrect information.
b. Agree to ensure the Name, Email address, Phone Number, and any such other information that may be provided and is valid at all times and shall keep your information accurate and up-to-date.
c.You agree that You are solely responsible for maintaining the confidentiality of your account. You agree to notify us immediately of any unauthorised use of your account. We reserve the right to close your account at any time for any or no reason.
d.Understand and acknowledge that the data submitted is manually entered into the database of the Website. You also acknowledge the fact that data so entered into the database is for easy and ready reference for You, and to streamline the Services through the Website.
e.Authorise the Website to use, store or otherwise process certain personal information and all published Content, responses, locations, User comments, reviews and ratings for personalization of Services, marketing and promotional purposes and for optimisation of User-related options and Services.
f. Understand and agree that, to the fullest extent permissible by law, the Website or any of their affiliates or their respective officers, directors, employees, agents, licensors, representatives, operational service providers, advertisers or suppliers shall not be liable for any loss or damage, of any kind, direct or indirect, in connection with or arising from the use of the Website or this terms of use, including, but not limited to, compensatory, consequential, incidental, indirect, special or punitive damages.
g. Are bound not to cut, copy, modify, recreate, reverse engineer, distribute, disseminate, post, publish or create derivative works from, transfer, or sell any information or obtained from the Website. Any such use/limited use of the Website will only be allowed with the prior express written permission.
h.Agree not to access (or attempt to access) the Website and/or the materials or Services by any means other than through the interface provided by the Website. The use of deep-link, robot, spider or other automatic devices, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or its content, or in any way reproduce or circumvent the navigational structure or presentation of the Website, materials or any content, or to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Website will lead to suspension or termination of your access to the Website. We disclaim any liabilities arising concerning such offensive content on the Website.
i.Expressly agree and acknowledge that the Content generated by the Users and displayed on the Website is not owned by Us and that We are in no way responsible for the content of the same. You may, however, report any offensive or objectionable content, which We may then remove from the Website, at our sole discretion.
You further undertake not to:
Notwithstanding other legal remedies that may be available, we may in our sole discretion, limit your access and/or activity by immediately removing your access credentials either temporarily or indefinitely, or suspend/terminate your association with the Website, and/or refuse to the usage of the Website, without being required to provide you with notice or cause:
This section governs the use and protection of intellectual property associated with Doodley's services. It is essential to carefully adhere to the provisions outlined below:
Unless explicitly agreed to in writing, this agreement does not confer upon you the right to utilize any trade names, trademarks, service marks, logos, domain names, information, questions, answers, solutions, reports, or other distinctive brand features, except as expressly permitted under the provisions of these Terms of Use available on the Website.
All logos, trademarks, brand names, service marks, domain names, material, designs, and graphics created by the Website or third parties are the exclusive property of the Website or the respective copyright or trademark owner. Regarding the Website, exclusive ownership of all designs, graphics, and related elements is vested in us.
Regarding the Website, exclusive ownership of all designs, graphics, and related elements is vested in us.
You are expressly prohibited from using any intellectual property displayed on the Website in a manner that may cause confusion among existing or prospective users or that disparages or discredits the Website, as determined solely at our discretion.
You acknowledge that all intellectual property, including but not limited to copyrights, associated with the services provided, remains with the respective owners.
Importantly, the intellectual property of the creators is not transferred at any point, and we, as the Website, solely facilitate communication between users.
You are fully aware that any reproduction or infringement of the intellectual property belonging to the owners will result in legal action initiated against you by the respective owners of the intellectual property that has been reproduced or infringed upon.
It is mutually agreed that the contents of this section shall persist even after the termination or expiry of these Terms of Use and/or Privacy Policy. Legal action may be pursued even after the conclusion of the agreement, emphasizing the enduring nature of these intellectual property rights provisions.
you acknowledge the significance of respecting intellectual property rights and agree to comply with these terms. Any violation may lead to legal consequences, and the protection of intellectual property extends beyond the duration of these Terms of Use and/or Privacy Policy.
a. You represent and warrant that, at the time of accessing the Website, you possess the legal capacity to enter into this agreement and that you are complying with all applicable laws and regulations in the jurisdiction from which you access the Website.
b. You acknowledge and agree that any information provided by you to the Website, whether in the form of user-generated content, feedback, or any other communication, is accurate, complete, and not misleading. You further represent and warrant that you have the right to provide such information and that its use by the Website does not infringe upon the rights of any third party.
c. You undertake not to engage in any activity that may harm, disrupt, or interfere with the proper functioning of the Website, including but not limited to the introduction of viruses, malware, or any other harmful code.
d. You represent and warrant that you will use the features and content of the Website in accordance with applicable laws, regulations, and these Terms of Use, and that your use will not violate the rights of any third party or result in any harm or liability to the Website or its users.
e. You agree to indemnify and hold harmless the Website, its affiliates, officers, directors, employees, agents, and third-party service providers from and against any claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your breach of any representation, warranty, or obligation under these Terms of Use.
f. You acknowledge that the Website may rely on the accuracy and completeness of your representations and warranties, and any breach thereof may result in the suspension or termination of your access to the Website.
g. You agree that the representations and warranties made by you in these Terms of Use shall survive the termination or expiration of the Terms of Use and/or Privacy Policy, and you shall remain bound by such representations and warranties notwithstanding any such termination or expiration.
h. In the event that you become aware of any potential or actual violation of these representations and warranties, you agree to promptly notify the Website and take all necessary actions to remedy or mitigate the effects of such violation.
We will not be liable for damages for any delay or failure to perform our obligations hereunder if such delay or failure is due to cause beyond our control or without its fault or negligence, due to Force Majeure events including but not limited to acts of war, acts of God, earthquake, riot, fire, festive activities sabotage, labour shortage or dispute, internet interruption, technical failure, breakage of sea cable, hacking, piracy, cheating, illegal or unauthorised.
In the event of any dispute arising out of or in connection with this agreement, including any dispute relating to the validity of this agreement, the parties shall, at first instance, attempt to resolve the dispute by mediation administered by the Centre for Online Resolution of Disputes (“CORD”) (www.resolveoncord.com) and conducted in accordance with the CORD Rules of Mediation, by a sole mediator to be appointed by CORD.
In the event the parties are unable to resolve any such dispute through mediation within 45 days of the initiation of the dispute, subject to a contrary agreement between the parties, the dispute shall be finally resolved by arbitration administered by CORD and conducted in accordance with the Rules of Arbitration of CORD, by a sole arbitrator to be appointed by CORD. The language of arbitration shall be English. The seat of arbitration shall be Bengaluru, Karnataka, India.
You expressly agree that the Terms of Use, Privacy Policy and any other agreements entered into between the Parties are governed by the laws, rules, and regulations of India.
a. Entire Agreement: These Terms of Use, read with the Privacy Policy, form the complete and final contract between us with respect to the subject matter hereof and supersedes all other communications, representations, and agreements (whether oral, written or otherwise) relating thereto.
b. Waiver: The failure at any time to require performance of any provision of these Terms of Use shall in no manner affect our right at a later time to enforce the same. No waiver by us of any breach of these Terms of Use, whether by conduct or otherwise, in any one or more instances, shall be deemed to be or construed as a further or continuing waiver of any such breach, or a waiver of any other breach of these Terms of Use.
c. Severability: If any provision/clause of these Terms of Use is held to be invalid, illegal or unenforceable by any court or authority of competent jurisdiction, the validity, legality, and enforceability of the remaining provisions/clauses of these Terms of Use shall in no way be affected or impaired thereby, and each such provision/clause of these Terms of Use shall be valid and enforceable to the fullest extent permitted by law. In such case, these Terms of Use shall be reformed to the minimum extent necessary to correct any invalidity, illegality or unenforceability, while preserving to the maximum extent the original rights, intentions and commercial expectations of the Parties hereto, as expressed herein.
d. Contact Us: If you have any questions about these Terms of Use, the practices of the Website, or your experience, you can contact us by emailing us at care@doodley.inor by writing to us at
M/s. Doodley Pets Ecosystem Private Limited,